Shipping

We have implemented minor changes to our shipping protocols for all UK orders to continue serving our loyal customers as seamlessly as possible. All UK orders remain subject to import taxes and duties, which will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase. We continue to offer free shipping and returns on all full-price orders.

As always, thank you for shopping with ANINE BING.

Please note: Due to the high volume of orders received during our sale period, some shipments may take up to 5-7 business days to process and ship.

ENJOY FREE SHIPPING ON MOST ORDERS

Shipping is free on this webshop for all countries within Europe and to Israel. Please note we are currently unable to ship to Russia. We hope to service Russia in the near future. 

For orders shipping to the United States and the rest of the world, please visit our US webshop here.

SHIPPING DELAYS

Our team is hard at work to guarantee your order is shipped as soon as possible. Items in your order may ship separately.

SHIPPING AND HANDLING

Do you cover duties and customs?

EU ORDERS

We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties. 

NON-EU ORDERS

Orders to all non-EU countries and to Israel are shipped DAP, subject to import tax and duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.

Customs duties and taxes on non-EU orders are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.

Do you charge VAT? 

Please note that VAT/duties may apply for European countries outside of the EU and for Israel.

UK SHIPPING

While we continue to offer free shipping and returns on all full-price purchases, orders are subject to import taxes and duties due to new tax regulations in the UK. Taxes and duties will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase. 

Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.

Why am I being charged $100 at checkout if shipping is free?

We offer free shipping worldwide. However, we have two different versions of our website. Our European store ships for free to Europe and Israel and our US store ships for free to the United States and the rest of the world outside of Europe and Israel. To ship to Europe and Israel please make sure you see "EU | €" at the top right of your screen and you are on eu.aninebing.com. Please note that VAT/duties may apply for European countries outside of the EU and for Israel.

When will my order ship?

Most orders ship within 1-3 business days.

How long will it take for my order to arrive?

Average shipping times:

Europe to EU: 1-3 business days

EU to UK: 3-6 business days

Europe to non-EU country: 7-10 business days

EU to Israel: 10-14 business days

Please note: For non-EU countries, there may be delays due to customs. The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. ANINE BING is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

What is Global-e?

Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment

INTERNATIONAL SHIPPING GUIDELINES

Destination	Shipping + Returns	Taxes	Duties
Albania	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Armenia	Free Shipping + Returns	Taxes Calculated at Checkout	No Additional Duties
Belarus	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Bosnia and Herzegovina	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Bulgaria	Free Shipping + Returns	No Additional Taxes	No Additional Duties
Croatia	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Denmark	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Georgia	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Guernsey	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Hungary	Free Shipping + Returns	Taxes Calculated at Checkout	No Additional Duties
Iceland	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Isle of Man	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Israel	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Jersey	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Liechtenstein	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Moldova	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Norway	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Poland	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Romania	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Serbia	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Sweden	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Switzerland	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Turkey	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
United Kingdom	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Ukraine	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout

Do you offer expedited shipping?

At this time, we do not offer expedited shipping options.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at concierge@aninebing.com.

What happens if my package gets lost?

Please email us at concierge@aninebing.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery. 

PURE NOIR 

At this time we are only able to ship our fragrances within the continental US and continental Europe due to international shipping restrictions. Please see below for a list of approved and restricted locations. Contact concierge@aninebing.com for more information.

APPROVED DESTINATIONS

Austria

Belgium

Bulgaria

Croatia

Czechia

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

 

RESTRICTED DESTINATIONS

Israel

Andorra

Armenia

Switzerland

Cyprus

England

Faroe Islands

Georgia

Guernsey

Isle of Man

Iceland

Ireland

Jersey

Kazakstan

Liechtenstein

Monaco

Moldova

Montenegro

Norway

Russia

Scotland

Serbia

Sweden

Turkey

Ukraine

Wales