ENJOY FREE SHIPPING ON MOST ORDERS
Shipping is free for all countries within Europe and to Israel. Please note we are currently unable to ship to Russia. We hope to service Russia in the near future.
Please note: While we are not currently experiencing extended delays, COVID-19 may affect the timeframe in which some orders are shipped.
SHIPPING AND HANDLING
Do you cover duties and customs?
We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties.
Orders to all non-EU countries and to Israel are shipped DAP, subject to import tax and duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.
Customs duties and taxes on non-EU orders are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
Do you charge VAT?
Please note that VAT/duties may apply for European countries outside of the EU and for Israel.
While we continue to offer free shipping and returns on all full-price purchases, orders are subject to import taxes and duties due to new tax regulations in the UK. Taxes and duties will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase.
Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
Why am I being charged $100 at checkout if shipping is free?
We offer free shipping worldwide. However, we have two different versions of our website. Our European store ships for free to Europe and Israel and our US store ships for free to the United States and the rest of the world outside of Europe and Israel. To ship to Europe and Israel please make sure you see "EU | €" at the top right of your screen and you are on eu.aninebing.com. Please note that VAT/duties may apply for European countries outside of the EU and for Israel.
When will my order ship?
Most orders ship within 1-3 business days.
How long will it take for my order to arrive?
Average shipping times:
Europe to EU: 1-3 business days
Europe to non-EU country: 7-10 business days
EU to Israel: 10-14 business days
EU to UK: 10-14 business days
Please note: For non-EU countries, there may be delays due to customs. The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. ANINE BING is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at email@example.com.
What happens if my package gets lost?
Please email us at firstname.lastname@example.org. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery.
At this time we are only able to ship our fragrances within the continental US and continental Europe due to international shipping restrictions. Please see below for a list of approved and restricted locations. Contact email@example.com for more information.
Isle of Man