COMPLIMENTARY MASK WITH EVERY PURCHASE
We recently partnered with our factory in Istanbul, Turkey to produce and donate over 10,000 non-medical grade masks to the American Red Cross and Global Red Cross Network. We are please to include a complimentary mask with every online purchase while supplies last. Stay safe, stay healthy.
MAY 2020 SHIPPING DELAYS
Due to the impact of COVID-19 on shipping regulations, orders shipping to Italy, France, Austria, Switzerland, Belgium, and Luxembourg will experience slight delays, but rest assured we are hard at work to ensure your order is shipped as soon as possible.
ENJOY FREE SHIPPING ON MOST ORDERS
Shipping is free for all countries within Europe and to Israel. Please note there is a $100 shipping charge for any orders shipping to Russia due to recent changes in customs rules and regulations.
Why am I being charged $100 at checkout if shipping is free?
We offer free shipping worldwide. However, we have two different versions of our website. Switch between sites by clicking "REGION" in the top right corner of any ANINE BING page. You'll see this to the left of "ACCOUNT." From there, you can toggle between our USA and European stores. On mobile, you can find "REGION" from the dropdown at the top left. Our European store ships for free to Europe and Israel and our US store ships for free to the United States and the rest of the world outside of Europe and Israel.
Please note that VAT/duties may apply for European countries outside of the EU and for Russia.
Do you cover duties and customs?
We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties. However, non-EU countries and to Israel are shipped DAP, are subject to import tax and duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.
Do you charge VAT?
All prices displayed on our European site are inclusive of VAT (Value Added Tax.) You will not be charged at checkout.
SHIPPING AND HANDLING
The majority of European orders ship via GLS. Orders to Sweden and Germany now ship via UPS. Depending on your location, some orders may ship via GEM or DHL.
When will my order ship?
We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
How long will it take for my order to arrive?
Average shipping times:
Europe to EU: 1-3 business days
Europe to non-EU country: 7-10 business days (Please note there may be delays due to customs.)
EU to Israel: 10-14 business days
EU to UK: 3 business days
The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. ANINE BING is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options within Europe.
How can I track my order?
Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at firstname.lastname@example.org.
What happens if my package gets lost?
Please email us at email@example.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.