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While we continue to offer free shipping and returns on all full-price orders, orders are subject to import taxes and duties due to new tax regulations in the UK. Taxes and duties will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase. Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
Should you need to return an order, it will be shipped to our local Chelsea store via a prepaid Royal Mail return label included in your order.
Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.
We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.
All prices displayed on our European site are inclusive of VAT (Value Added Tax.) You will not be charged at checkout.
You may check-out as a guest but we recommend creating an account to make your life a little easier next time you shop with us.
We deploy weekly drops on Tuesday mornings. To stay in the know, sign up for our newsletter at the bottom right of our homepage and follow us @aninebingofficial.
We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.
Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to email@example.com and we’d be happy to let you know the name of that item and its planned launch date.
Although we try to make sure we offer all styles to all of our customers, we ship from two different warehouses. Sometimes, inventory may only be available at one of our warehouses. We use your feedback to determine which items will be restocked.
At this time we are only able to ship our our new Pure Noir Eau De Parfum from our EU webshop to select countries within continental Europe due to international shipping restrictions. You can find more information on approved and restricted countries here: https://eu.aninebing.com/pages/shipping.
Every Pure Noir Eau de Parfum purchase will include a complimentary sample of the Pure Noir fragrance, allowing you to test the new scent without unboxing your item. Please note, the Pure Noir Eau de Parfum is not eligible for refunds or exchanges unless the item is returned in its original packaging, unopened, and unworn within 14 days of receiving your order.
Our Pure Noir Candle is eligible for our standard ANINE BING return policy. Should you not love the scent as much as we do, please request your return, or an exchange, within 14 days of receiving your order. The candle must be returned unused and with its original packaging.
Anine is almost always a size XS across the board and a size 24 in bottoms.
Sure! Click “FIND MY FIT” on any product page to view our size chart. Please also reference the fit tips and model stats on each page. If you need any additional help, please email us at firstname.lastname@example.org.
Many of our styles are intended to fit a little more oversized than you may be used to. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take your usual size and experiment with layering, tucking, folding sleeves and more. Email us anytime for styling or fit advice.
As a result of your feedback, we are working to expand our size offerings. We now offer extended sizing for key styles. If you don’t see your size or don’t know which size to order, please email us at email@example.com.
If you have any questions on fit or styling or if you’re looking for product recommendations, our concierge team is always available to help. Email us at firstname.lastname@example.org or chat with us live on our website.
We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Instagram, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at email@example.com. We strive to respond to all customer inquiries within one business day. Please note there may be a slight delay for international time zones or during sale or holiday periods. We look forward to connecting with you!
We are currently working on providing this customer service option in the near future. In the meantime, please email firstname.lastname@example.org or chat with us live on the site. We reply to chats within minutes and strive to answer all emails within 1-2 business days.
We offer free shipping worldwide. However, we have two different versions of our website. On our main webshop, www.aninebing.com, you will see a pop-up to select your country. Our US webshop services the United States and the rest of the world outside of Europe and Israel. If you select a European country or Israel, you will be brought to our European webshop. Our European webshop ships for free to Europe and Israel. Please note that VAT/duties may apply for European countries outside of the EU.
We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
Average shipping times:
Within the US - less than 5 business days
US to Canada - 3-5 business days
US to South America - 5-10 business days
US to Asia - 7-10 business days
US to Australia - 7-10 business days
US to New Zealand - 7-10 business days
US to Africa - 7-10 business days
US to Middle East - 7-10 business days
Europe to EU - 1-3 business days
Europe to non-EU country - 7-10 business days (there may be delays due to customs.)
EU to Israel - 10-14 business days
EU to UK - 3 days
We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties. However, non-EU locations, including the UK and Israel, are subject to import tax and duties. For the UK, any applicable duties or taxes are automatically calculated at checkout. For all other non-EU locations, the shipping carrier will invoice you upon delivery of your goods. Non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.
Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at email@example.com.
Please email us at firstname.lastname@example.org as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.
Please note cancellations for any full-price or sale purchases are prohibited during any sale period. This restriction is also listed at checkout during sale times.
Please email us at email@example.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.
Any sale item(s) ordered within the EU may be returned at the customer's expense. To faciliate a return, please contact firstname.lastname@example.org.
We offer free returns and exchanges for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order. Returns and exchanges only apply to unworn and unwashed merchandise returned to us within 14 days of receiving the merchandise.
Returns and exchanges are free for any full-price purchase within policy. Should you choose to forgo our free return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.
Depending on your region, you will receive a DHL, UPS, or Royal Mail return label.
Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.
Please email us at email@example.com with your order number and a short description of the issue. Please also include photos so we may better assist you.
EU customers, visit any ANINE BING store to return or exchange in person or simply use your pre-paid return label. Please note our pre-paid labels are for drop-off only. There is no charge to drop off a pre-paid return package. If you did not receive a label, or you would like to initiate an exchange, please email firstname.lastname@example.org.
For customers in non-EU countries, including the UK and Israel, please email email@example.com within 14 days of receiving your order to initiate a return and receive a pre-paid label via email.
Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, please email us at firstname.lastname@example.org to unsubscribe.
We currently do not offer discounts to new customers, but we strongly encourage you to follow us on Instagram and sign-up for our newsletter to be the first to know about all things ANINE BING.
Unfortunately, at this time, the text list is for US customers only.
Please contact our Concierge Team. If you purchased multiple items and only wish to return one, you may keep your gift. If you only purchased one item and need to make a return, we kindly ask that you also return your gift with purchase. If you would like to keep your gift, or if your gift has already been worn or used, a fee, depending on the cost of the item, will be deducted from your refund. If you would like to exchange item(s) in your order, our Concierge Team is happy to assist you in finding the right fit so you can continue to enjoy your free gift with purchase.
Any promotion involving a gift with purchase requires certain thresholds that must be met. You will receive this information by email and/or when you visit our website. If you believe that you have met the promotion qualifications and something is wrong during the checkout process, please contact our Concierge Team for assistance.Please note: In most cases, you are required to enter a promotional code at checkout to redeem an offer. During the checkout process, enter the code in the “Gift Card or Discount Code” box below your order details, and above your subtotal. Make sure you click “APPLY”, otherwise the code will not be applied to your order. This will discount your purchase, altering the price of the gifted item to $0.00 or 0 EUR. If you need any further assistance, please contact our Concierge Team.
Available gift card amounts are preset. At this time we are unable to generate custom amounts. Once purchased, e-gift cards have unique gift codes that are sent via email. If your recipient does not use the whole amount all at once, it will remain on the card balance until their next order. Gift cards never expire.
EUR gift cards may be used on our EU webshop or in our European stores other than Mayfair.
Please email us at email@example.com with your order number. We’d be happy to help you exchange the gift or provide you with store credit for something new.
EUR gift cards may be used in any European store other than Mayfair. Our Mayfair location only operates in GBP and cannot accept gift cards in EUR.
Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.
Global-e accepts hundreds of payment methods for international customers. Different payment methods are available for each region. Payment methods include Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa, and more.
There are no added costs. Global-e will automatically calculate and display your order total in your region’s currency, including shipping costs and any applicable duties and taxes, at checkout.
Global-e is currently offered on our US and EU websites. All international countries will see Global-e available, allowing you to shop in your localized currency. We will continue to roll-out new features, such as taking care of duties and taxes upfront at checkout, in the near future.
You will be notified when this item is back in stock.