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We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.
All prices displayed on our European site are inclusive of VAT (Value Added Tax.) You will not be charged at checkout.
You may check-out as a guest but we recommend creating an account to make your life a little easier next time you shop with us.
We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties. However, orders to non-EU countries and to Israel are shipped DAP, subject to import tax and duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.
We deploy weekly drops on Tuesday mornings. To stay in the know, sign up for our newsletter at the bottom right of our homepage and follow us @aninebingofficial.
We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.
Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to firstname.lastname@example.org and we’d be happy to let you know the name of that item and its planned launch date.
Although we try to make sure we offer all styles to all of our customers, we ship from two different warehouses. Sometimes, inventory may only be available at one of our warehouses. We use your feedback to determine which items will be restocked.
At this time, ANINE BING KIDS styles can only be found online.
Anine is almost always a size XS across the board and a size 24 in bottoms.
Sure! Click “FIND MY FIT” on any product page to view our size chart. Please also reference the fit tips and model stats on each page. If you need any additional help, please email us at email@example.com.
Many of our styles are intended to fit a little more oversized than you may be used to. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take your usual size and experiment with layering, tucking, folding sleeves and more. Email us anytime for styling or fit advice.
As a result of your feedback, we are working to expand our size offerings. We now offer extended sizing for key styles. If you don’t see your size or don’t know which size to order, please email us at firstname.lastname@example.org.
If you have any questions on fit or styling or if you’re looking for product recommendations, our concierge team is always available to help. Email us at email@example.com or chat with us live on our website.
We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Instagram, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at firstname.lastname@example.org. We strive to respond to all customer inquiries within one business day. Please note there may be a slight delay for international time zones or during sale or holiday periods. We look forward to connecting with you!
We are currently working on providing this customer service option in the near future. In the meantime, please email email@example.com or chat with us live on the site. We reply to chats within minutes and strive to answer all emails within 1-2 business days.
We offer free shipping worldwide. However, we have two different versions of our website. You'll see a flag at the top right corner of our website where you can switch between the two sites. Our European store ships for free to Europe and Israel and our US store ships for free to the United States and the rest of the world outside of Europe and Israel. We also offer free returns and exchanges. Please note that VAT/duties may apply for European countries outside of the EU. Please also note there is a $100 shipping charge for any orders shipping to Russia due to recent changes in customs rules and regulations.
We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
Average shipping times:
Within the US - less than 5 business days
US to Canada - 3-5 business days
US to South America - 5-10 business days
US to Asia - 7-10 business days
US to Australia - 7-10 business days
US to New Zealand - 7-10 business days
US to Africa - 7-10 business days
US to Middle East - 7-10 business days
Europe to EU - 1-3 business days
Europe to non-EU country - 7-10 business days (there may be delays due to customs.)
EU to Israel - 10-14 business days
EU to UK - 3 days
Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at firstname.lastname@example.org.
Please email us at email@example.com as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.
Please email us at firstname.lastname@example.org. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.
We offer free returns and exchanges worldwide and are happy to help you find your perfect fit. Email us at email@example.com to initiate a return or exchange within 14 days of receiving your package. Returns and exchanges only apply for unworn and unwashed merchandise. Merchandise received past 14 days will automatically receive store credit in the form of a giftcard.
Returns and exchanges are free for any full-price purchase within policy. If you are in Norway or Switzerland and did not receive a pre-paid return label in your package, please email firstname.lastname@example.org to receive a label via email. Should you choose to forgo our free return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.
Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.
Please email us at email@example.com with your order number and a short description of the issue. Please also include photos so we may better assist you.
All sale items are FINAL SALE. We are unable to process returns, exchanges, or store credit for any sale items.
Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, please email us at firstname.lastname@example.org to unsubscribe.
We currently do not offer discounts to new customers, but we strongly encourage you to follow us on Instagram and sign-up for our newsletter to be the first to know about all things ANINE BING.
Unfortunately, at this time, the text list is for US customers only.
Please contact our Concierge Team. If you purchased multiple items and only wish to return one, you may keep your gift. If you only purchased one item and need to make a return, we kindly ask that you also return your gift with purchase. If you would like to keep your gift, or if your gift has already been worn or used, a fee, depending on the cost of the item, will be deducted from your refund. If you would like to exchange item(s) in your order, our Concierge Team is happy to assist you in finding the right fit so you can continue to enjoy your free gift with purchase.
Any promotion involving a gift with purchase requires certain thresholds that must be met. You will receive this information by email and/or when you visit our website. If you believe that you have met the promotion qualifications and something is wrong during the checkout process, please contact our Concierge Team for assistance.Please note: In most cases, you are required to enter a promotional code at checkout to redeem an offer. During the checkout process, enter the code in the “Gift Card or Discount Code” box below your order details, and above your subtotal. Make sure you click “APPLY”, otherwise the code will not be applied to your order. This will discount your purchase, altering the price of the gifted item to $0.00 or 0 EUR. If you need any further assistance, please contact our Concierge Team.
E-gift cards have unique gift codes that can be entered at checkout. If your recipient doesn't use the whole amount all at once, it will remain on the card balance until their next order. Giftcards never expire. We may be biased but we think they make the perfect gift.
Please email us at email@example.com with your order number. We’d be happy to help you exchange the gift or provide you with store credit for something new.
You will be notified when this item is back in stock.