RETURNS AND EXCHANGES
In Case You Don’t Love It
If something is not quite right and you need to make a return or exchange follow our return check-list below:
1. Put anything you don’t love back into the packaging.
2. Email us at email@example.com to get a return shipping label.
-- Let us know which items you wish to return along with the reason for returning.
-- If you wish to exchange an item let us know the new size or color and our concierge can reserve for it for you.
3. Note your tracking number - included on the packing slip - if you want to track your return while it’s en route.
4. Stick the return label on your package.
5. Drop package off at any GLS or UPS drop-off location.
6. Once your package is received, we will follow-up with a receipt confirmation.
ANINE BING RETURN POLICY
Free returns and exchanges on all orders!
ANINE BING offers free returns and exchanges on any unworn and unwashed or defective merchandise, Returns and exchanges are accepted within 14 days of package arrival date. Merchandise received past 14 days of delivery date will automatically receive a store credit.
Please note that personalized Items cannot be returned or exchanged.
RETURNS & EXCHANGES
We have a 14-day return and exchange policy starting from the date you receive your package. Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 2-3 weeks.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, you must first contact a Customer Representative at firstname.lastname@example.org with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new style /color / size you wish to receive.
ANINE BING reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deteriorations that occur with use will not be regarded defective. We do not replace products that have previously been replaced.
Please note that availability of the replacement item is not guaranteed.
To complete your return or exchange, please fill out the included Return Form. For exchanges, specify the exchange item and the new style /color / size on the return/exchange form, and include both this completed form, and your receipt of purchase, in your return package.
If you are shipping a return or exchange to us using your own mail carrier (at your cost), we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with email@example.com on the same email thread where you initiated the request).
Save the shipping receipt for your records.
Once your return has been processed, you will automatically receive a notification.
We only accept returns or exchanges purchased from eu.aninebing.com and not through any of our retail stores.
WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:
Bleckmann NV/ANINE BING
All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. No exceptions.
We ship via UPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
For domestic packages we ask UPS to require a signature for orders over 1,500 EUR.
If you would like to either waive this requirement, or if you would like to ask for a signature for less than 1,500 EUR. please contact us at firstname.lastname@example.org and include your order number.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.