WINTER 2024 SALE

A high volume of orders may affect the timeframe in which some orders are shipped and received. Our team is working hard to ensure your order is processed and fulfilled as soon as possible. We appreciate your patience and understanding.

STANDARD SHIPPING GUIDELINES

Shipping is free on orders above €100 in most European countries. All orders that do not meet the €100 minimum will require a shipping fee of €15.

Please note: We are currently unable to ship to Russia and Turkey. We hope to resume service to Russia and Turkey in the near future. 

Regional exclusions on our EU site include the United Kingdom, Sweden, Switzerland, and Norway. 

United Kingdom: Free shipping on orders over GBP100. All orders that do not meet the GBP100 minimum will require a shipping fee of GBP15.

Norway: Free shipping on orders over KR1,200. All orders that do not meet the KR1,200 minimum will require a shipping fee of KR300.

Sweden: Free shipping on orders over KR1,200. All orders that do not meet the KR1,200 minimum will require a shipping fee of KR300.

Switzerland: Free shipping on orders over CHF 250. All orders that do not meet the CHF 250 minimum will require a shipping fee of CHF 25.

For orders shipping to the United States and the rest of the world, please visit https://aninebing.com/.  

 

SHIPPING AND HANDLING

Do you cover duties and customs?

EU ORDERS

We ship DDP (Delivery Duty Paid) to all EU countries, which means we cover all relevant import taxes and duties. 

NON-EU ORDERS

Orders to all non-EU countries are shipped DAP, subject to import tax and duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes, such as Use Tax, are not covered by ANINE BING. Some countries may be subject to additional fees, such as Spain.

Customs duties and taxes on non-EU orders are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.

Do you charge VAT? 

Please note that VAT/duties may apply for European countries outside of the EU.

UK SHIPPING

Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund. Please note: We have implemented minor changes to our shipping protocols for all UK orders to continue serving our loyal customers as seamlessly as possible. All UK orders remain subject to import taxes and duties, which will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase. As always, thank you for shopping with ANINE BING.

Why am I being charged €100 at checkout if shipping is free?

We have two different versions of our website. Our European store ships free for orders above €100 to most of the Europe countries, and our US store ships for free to the United States, for orders above $100. To ship to Europe please make sure you see "EU | €" at the top right of your screen and you are on eu.aninebing.com. Please note that VAT/duties may apply for European countries outside of the EU.

When will my order ship?

Most orders ship within 1 - 3  business days.

How long will it take for my order to arrive?

Average shipping times:

Europe to EU: 1 - 3 business days

EU to UK: 3-6 business days

Europe to non-EU country: 7-10 business days

Please note: For non-EU countries, there may be delays due to customs. The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. ANINE BING is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

What is Global-e?

Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment

INTERNATIONAL SHIPPING GUIDELINES

Destination	Shipping + Returns	Taxes	Duties
Albania	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Armenia	Free Shipping + Returns	Taxes Calculated at Checkout	No Additional Duties
Belarus	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Bosnia and Herzegovina	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Bulgaria	Free Shipping + Returns	No Additional Taxes	No Additional Duties
Croatia	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Denmark	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Georgia	Free Shipping + Returns	Taxes Included in Price	No Additional Duties
Guernsey	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Hungary	Free Shipping + Returns	Taxes Calculated at Checkout	No Additional Duties
Isle of Man	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Jersey	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Liechtenstein	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Moldova	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Norway	Free Shipping + Returns on Orders Over KR1,200	Taxes Calculated at Checkout	Duties Calculated at Checkout
Poland	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Romania	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Serbia	Free Shipping + Returns	Taxes Calculated at Checkout	Duties Calculated at Checkout
Sweden	Free Shipping + Returns on Orders Over KR1,200	Taxes Calculated at Checkout	Duties Calculated at Checkout
Switzerland	Free Shipping + Returns on Orders Over CHF 250	Taxes Calculated at Checkout	Duties Calculated at Checkout
Turkey	Free Shipping + Returns	No Additional Taxes	No Additional Duties
United Kingdom	Free Shipping + Returns on Orders Over GBP100	No Additional Taxes	No Additional Duties
Ukraine	Free Shipping + Returns	No Additional Taxes	No Additional Duties

Do you offer expedited shipping?

At this time, we do not offer expedited shipping options.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at concierge@aninebing.com.

What happens if my package gets lost?

Please email us at concierge@aninebing.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery. 

PURE NOIR + ROSE WOOD

At this time we are only able to ship our fragrances within the continental US and continental Europe due to international shipping restrictions. Please see below for a list of approved and restricted locations. Contact concierge@aninebing.com for more information.

APPROVED DESTINATIONS

Albania, Andorra, Austria, Belgium, Bulgaria, Bosnia-Herzegovina, Croatia, Cyprus, Czechia, Estonia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Poland, Switzerland 

RESTRICTED DESTINATIONS

Armenia, Belarus, Czech Republic, Denmark, Georgia, Guernsey, Jersey, Kazakstan, Liechtenstein, Norway, Nigeria, Romania, Scotland, Serbia, Spain, Sweden, Turkey, Ukraine, UK