While we continue to offer free shipping and returns on all full-price orders, orders are subject to import taxes and duties due to new tax regulations in the UK. Taxes and duties will be automatically applied at checkout for orders above the EUR equivalent of 135 GBP, contingent on the exchange rate at the time of purchase. Customs duties and taxes are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund.

We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.

All prices displayed on our European site are inclusive of VAT (Value Added Tax.) You will not be charged at checkout.

Sign up for our newsletter at ANINEBING.com and download the ANINE BING app to be notified when new styles drop.

We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.

Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to concierge@aninebing.com and we’d be happy to let you know the name of that item and its planned launch date.

Although we try to make sure we offer all styles to all of our customers, we ship from two different warehouses. Sometimes, inventory may only be available at one of our warehouses. We use your feedback to determine which items will be restocked. 

Anine is almost always a size XS across the board and a size 24 in bottoms.

To view the size chart, click on “Fit Guide” located on any product page. You can also reference the "Fit + Measurements" dropdown for more details. If you need further assistance, please contact a stylist by emailing styling@aninebing.com or visiting the Personal Shopping + Styling page.

Connect with a stylist by emailing styling@aninebing.com or by visiting the Personal Shopping + Styling page to receive complimentary styling tips, product recommendations, and more.

We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Instagram, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at concierge@aninebing.com. We strive to respond to all customer inquiries within one business day. Please note there may be a slight delay for international time zones or during sale or holiday periods. We look forward to connecting with you!

We offer free standard shipping to most regions worldwide. However, we have two different versions of our website. On our main US website, www.aninebing.com, you will see a pop-up to select your country. Our US website services the United States and the rest of the world outside of Europe. If you select a European country, you will be brought to our European website. Our European website ships free for orders over €100 to most European countries. Please note that VAT/duties may apply to European countries outside the EU.

For more information regarding international shipping guidelines and thresholds, please visit the Shipping Page.

We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season may take 5-7 business days to process and ship. 

Average shipping times:

Within the US - less than 5 business days 

US to Canada - 3-5 business days

US to South America - 5-10 business days

US to Asia - 7-10 business days

US to Australia - 7-10 business days

US to New Zealand - 7-10 business days

US to Africa - 7-10 business days

US to Middle East - 7-10 business days

Europe to EU - 1-3 business days

Europe to non-EU country - 7-10 business days (there may be delays due to customs.)

EU to Israel - 10-14 business days

EU to UK - 3 days

Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at concierge@aninebing.com.

Please email us at concierge@aninebing.com as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.

Please note cancellations for any full-price or sale purchases are prohibited during any sale period. This restriction is also listed at checkout during sale times.

Any sale item(s) ordered within the EU may be returned at the customer's expense. To faciliate a return, please contact concierge@aninebing.com.

We offer returns for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order. Returns only apply to unworn and unwashed merchandise returned to us within 14 days of receiving the merchandise.

Returns are free, for any full-price purchase within policy. 

Should you choose to forgo our return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.

We cannot process exchanges at this time, but are happy to accept your return, so that you can complete another purchase.

Returns are free, for any full-price purchase within policy. Please see exclusions below:

Should you choose to forgo our return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.

Should you choose to forgo our free return service, and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.

Depending on your region, you will receive a DHL, UPS, or Royal Mail return label.

You can find a nearby DHL location here: https://www.dhl.com/en/express/shipping/find_dhl_locations.html.

Please see here to find a nearby UPS location: https://www.ups.com/dropoff.

For UK customers, see here to find a nearby Royal Mail location: https://www.royalmail.com/services-near-you#/.

Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, please email us at concierge@aninebing.com to unsubscribe.

We currently do not offer discounts to new customers, but we strongly encourage you to follow us on Instagram and sign-up for our newsletter to be the first to know about all things ANINE BING. 

You can also follow this link to opt-in for texts every few weeks. Receive exclusive access to promos, new arrivals, style tips and more - right at your fingertips: https://www.aninebing.com/pages/ablove-subscribe-page 

Unfortunately, at this time, the text list is for US customers only.

Please find a link to our e-gift card here: https://eu.aninebing.com/products/gift-card

Available gift card amounts are preset. At this time we are unable to generate custom amounts. Once purchased, e-gift cards have unique gift codes that are sent via email. If your recipient does not use the whole amount all at once, it will remain on the card balance until their next order. Gift cards never expire.

EUR gift cards may be used on our EU webshop or in our European stores other than Mayfair.

Please email us at concierge@aninebing.com with your order number. We’d be happy to help you exchange the gift or provide you with store credit for something new.

Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.

Global-e accepts hundreds of payment methods for international customers. Different payment methods are available for each region. Payment methods include Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa, and more.

All customers are eligible to receive a complimentary tote with any purchase of $300 or more. Once you reach the $300 threshold, the complimentary tote will automatically be added to your cart.

Yes, visit your nearest ANINE BING store while supplies last.