RETURN GUIDELINES

FINAL SALE

All sale items are FINAL SALE for any non-EU order. We are unable to process returns, exchanges, or provide store credit for any sale items. Any EU sale order may be returned at the customers expense.

Full-Price Returns

We offer returns for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order.

Note: Returns only apply for unworn and unwashed merchandise. Merchandise received past 14 days will automatically receive store credit in the form of an ANINE BING gift card. Any Eau de Parfum purchase is considered final sale and cannot be returned or exchanged.

EU customers, visit our online Returns Portal to initiate your return and receive a prepaid return label. Further instructions can be found in our Returns Portal Guide. Please note: our EU store locations cannot accept online returns or exchanges at this time. If you do not receive a prepaid return label or you would like to initiate an exchange, please email concierge@aninebing.com. *Please note that exchanges cannot be processed via the portal at this time.

Please note that starting on December 12, 2024, an €8 fee will be charged per return.

For customers in non-EU countries, including the UK, please use the prepaid return label provided in your order. If you do not receive a prepaid return label or you would like to initiate an exchange, please email concierge@aninebing.com. UK customers may also visit any ANINE BING store to initiate a return and/or exchange.

How long does a return take to process?

Returns may take 2-3 weeks to process.

LINGERIE AND SWIMWEAR RETURN POLICY

All lingerie and swimwear styles are eligible for return under our standard ANINE BING return policy. Please request your return within 14 days of receiving your order. Briefs, swimsuits, and bikini bottoms should be tried on over undergarments, without removing the protective sanitary liner. Once tags and liner are removed, we can no longer accept the return.

EAU DE PARFUM RETURN POLICY

Please note, Pure Noir and Rose Wood Eau de Parfums are not eligible for refunds or exchanges.

PURE NOIR CANDLE RETURN POLICY

Our Pure Noir Candle is eligible for our standard ANINE BING return policy. Should you not love the scent as much as we do, please request your return within 14 days of receiving your order. The candle must be returned unused and with its original packaging.

DAMAGES

If you are worried that an item you received may be damaged or defective, please email concierge@aninebing.com with your order number and a short description of the issue. Please also include photos so we may better assist you.